Frequently Asked Questions

FAQ - Supplier Zone

Help Videos

Profile Registration

Intro and help to get on board

CVB & DMC Profile Help

A more detailed support video for CVBs & DMCs to get on board

Webinar - General Overview

A short recording of our recent webinar introducing all sectors to micebook 2.0 and why you must be on it!

New Site Details

When does the site go live to users/event planners?
The site will go live, and be launched, in April 2017.

Can I get a discount if I pay early?
Yes, there is currently an early partner discount of 35% discount on your annual listing fee. If you are buying multiple listings or a 2 year deal then additional discounts apply. Please contact charlotte@micebook.com

I would like a demo, who can I contact?
Please contact charlotte@micebook.com

Why do you charge in USD$?
micebook is a global platform with a global client base and USD$ is the most universally used currency.

I have an existing free listing, if I don’t sign up for a full listing, what will happen to this? Your free listing will revert to a basic directory listing that will contain contact details and the ability for planners to write notes on your company in their account, i.e. to be shared with colleagues internally.

New Profiles

Why do I need to upgrade my profile?
In order to access any of the features of micebook 2.0 you will need to upgrade your profile so that you can build your own personal pages within the website.   This includes descriptions, key questions about your offering, images, video, plus a completely bespoke area to upload anything you like – sales material, operational documents, case studies etc.

Every supplier who was signed up for micebook 1.0 has automatically been given a basic listing profile on micebook 2.0.  This ONLY includes a text listing of your company name and 1 email address and NONE of the added benefits of micebook.  The better the profile pages, the higher up and more frequently you will appear in search results, trending destinations, news & updates section and virtual brainstorm inspiration results.  Buyers can add you to their personal contact database, mark you as a ‘favourite’ and give a peer to peer recommendation – which we know is the buyers #1 way of finding a new supplier.

How can I rank higher in searches by event planners?
The search ranking will be based on 5 equal criteria:

  1. How complete your profile is
  2. How many page views your profile has had
  3. How many times your contact details have been saved
  4. How many likes your profile has received
  5. If you have posted client recommendations

What is featured on a basic profile?
A single text line including your company name and email address.

I have different offices / properties or destinations:  How many profiles do I need?
For individual hotels, airlines and representation companies, you will need 1 profile.  You can then link your profile to any others on the website.

For hotel groups, you can just have 1 profile for your Central Sales / Head Office if preferred, but we would strongly recommend building separate profiles for every hotel so that individual hotel pages will stand out in general search results, trending hotels, destination guides and the virtual brainstorm area.  These can then all be linked to your Central Sales / Head Office profile.  Discounts are available.

For DMCs, you will need 1 profile for every country that you operate in.  Within each country, you can nominate as many cities / areas as you like and the system will then create separate destination pages for every single one. Each destination should be personalised with specific contact details, images, descriptions and other information.

Is there a deadline to complete my profile?
No – but the sooner you get it built, the sooner the buyers can find you!  Also, you will probably get annoyed with us emailing you constantly to remind you to complete your profile so it really would be better if you do it as soon as you can.

How do I update my profile?
Just log in at register.micebook.com using your username and password then simply check / update everything on your profile – clicking ‘next’ until you hit ‘preview & publish’.

How often should I update my profile?
We strongly recommend doing this at least twice a year but the more dynamic profiles will feature higher in the search rankings so monthly news, image or information updates would be even better.

What if I don’t like my profile?
We are here to help!  Please contact us and we’ll give you advice & support with images, video, copy and other tips & hints to make sure your profile is making the most of your investment.

Sector:  My company doesn’t fit into any of these categories?
Please contact us to explain in more detail and we will either add a new category or explain which one we think is the best fit from a user experience view.

Why do you need so many email addresses?
We are committed to connecting the right person in your organisation with the buyers at the exact point they need you.  We know they prefer having named people to contact but we wanted to ensure that every enquiry could reach you even if someone was away or had recently moved on from the business.

I can’t find my destinations in the search box?
Please make sure you are using the English versions of the city name eg. Munich not Munchen.  If your destination still is not found, you can email us to request that it be added to the database and we will contact you when this is done.

My pictures and / or video won’t upload
There are restrictions on size (max 5MB) and format (must be jpeg, jpg, png or gif).  If your image is too big, you can re-size it using most photo editing software and save a lower resolution copy.  Alternatively, you can contact us and we will talk you through the process based on what you have available.  You will need to have a copy of the actual video file (must be MP4, AVI, WMV, MTS) saved on your system before you can upload it – unfortunately we cannot embed streamed videos.  Use this checklist when uploading images or video:

  • Is it a high resolution / good quality image?
  • Relevant to your product?
  • File size between 2MB and 5MB
  • JPEG, .jpg or .png or .gif OR MP4, AVI, WMV or MTS for video)
  • Does the file name accurately ‘caption’ what the image is? 

Why do you need so much detail?
Because that’s what the buyers told us they wanted to know!  We worked very closely with a carefully selected Advisory Group of buyers to determine what information they want to see on our site.  Don’t worry if you don’t have it all to hand – only the real basics are mandatory.  You can always come back and update your profile later.

My information doesn’t fit in the box / field / form
Your profile page should give the buyers a snapshot of your company / property / services so we don’t want lots of text.  Instead, use the form to give a summary of the information and then you can upload PDF, word, PPT or any other commonly used documents in your “Additional Information” area.  Buyers can then view and download any documents they want.

Why should I link other companies to my profile?
This is to encourage buyers to browse across other companies in your network ie. other offices in different countries, other properties in the same hotel group or companies that you represent or are represented by.   It is not supposed to be a Facebook style friends list so please only link with companies that you are directly connected to commercially.  Linking to other companies will boost your profile and help buyers make an informed decision when approaching new suppliers.

What should I be uploading in “Your Media Centre”?
Anything that helps to promote your product or makes a buyer’s life easier.  We suggest you include documents for sales (brochures, case studies, floor plans, activity sheets, sample programmes etc.) and operations (health & safety, insurance certificates, maps, logistic schedules etc.).  If you have more information available on your profile, you will feature higher in the search rankings.  There is no limit to what you can upload but please keep it relevant and up to date. 

I am a rep company, how do I select my destinations?
The destination search database is driven by cities to allow your DMCS to fully promote their destinations to the buyers. Unfortunately, you cannot choose a country alone. We recommend choosing the 2 or 3 main MICE cities in the country (eg. Madrid, Barcelona, Seville) to ensure that you will come up in a search for “Representation Spain” for example.

I am based in the US, how do I select my destinations – by city or state?
Both! Think about how a buyer will search for you – if it is buy State or City you can add both against your profile to ensure that you are found in the searches ie. select Miami and Florida. If the city or state is not included in our database, please use the tool on the registration page to request it.

For my destinations, do I have to include every city in my country ?
No. Think about how a buyer will search for you – we recommend only picking the cities that are well known and used for MICE business in your area. If you have a particular programme or highlight which includes a smaller town or city, you can include this in your Activities section ie. a day trip to a nearby town / area.

I need help with my profile, who can I ask?
Please email admin@micebook.com in the first instance.

FAQ - Buyer Zone

Accounts

Do I need to sign up?
Yes, when the full website is launched later this year, you will need to sign in before you can view supplier profiles and access information and inspiration so we are very keen that everyone signs up from the off to get the most out of micebook

Does it cost?
No, it is free for buyers to register their account.

Will I need a new account if I move companies?
No, the whole idea behind micebook is that you can carry your knowledge with you and build a bank of notes and contacts that will travel with you from company to company

What can it do??

What can I do on micebook?

  • Get up to date, relevant MICE contact information for 4,000 suppliers around the globe
  • Search for suppliers by destination or by name
  • View linked companies ie Global Sales Offices or Representation Companies
  • Make notes on suppliers
  • Create your own ‘Contacts’ database of your favourite suppliers
  • Contact suppliers

How do the notes work?
You can add a note next to any supplier account on micebook. This could be anything from cool stuff you found out at a presentation or details of proposals or events that you’ve worked on with them.

Who can see my notes?
You decide. Good or bad – this information is private to you and, if you choose to share, your company.  IT IS NOT PUBLISHED to the public and never will be.  When you leave that company, a copy of that note remains accessible to them but also stays in your personal account.

What other features are coming?

  • Destination Guides
    • All the information you need to discover, propose and operate in any destination.
    • Generated using ‘internet magic’ ie. APIs that will pull live, up to date information from other reliable sources so you don’t have to have a million different tabs open as you research your options
  • Virtual Brainstorm
    • Take your brief sheet, enter the information into our filters and see what pops out that fits the bill – good for covering all bases and coming up with that elusive ‘wildcard’ destination we’re always searching for
  • Boards
    • Pin information, suppliers, guides and any interesting stuff you find on the net onto your own suite of Pinterest style boards.
    • Choose to share with your client to streamline the initial proposal / discussion document phase

 

How does it work??

How are the supplier profiles ranked?
Quality of profile is the main criteria – the better they are (ie. most up to date, lots of images, good videos etc) the higher they will rank. Popularity, measured by views, likes, “add to contacts”, is next

Can anyone have a profile or only micebook members?
YES! Anyone however big or small can sign up for a micebook profile using the “Become a Supplier” link on micebook.com

Do suppliers pay?
Yes, that’s how we make our money J. But as we said, anyone can easily have a free, basic information profile and there are no ‘levels’ of payment – it’s either a full profile or a basic one.

What if I work with a supplier who’s not on there yet?
Contact us on admin@micebook.com and we’ll add them. Very soon, you will be able to do that yourself so you can instantly start adding your notes etc. to your favourite suppliers

Who can access my contact details?
The only people who will have access to your information is micebook.

Are there special deals for using a supplier found through micebook?
Not yet! But this could be something that we negotiate in the future.

Can I contact a supplier through micebook?
Yes, simply click on their email address which will launch an email in your normal programme (eg. outlook, gmail) which you then send as normal – so you can use templates and attach any RFI / RFP / Brief documents easily

How is the information updated?
Suppliers are responsible for building and updating their page. We will send automatic reminders if they have not updated for 3 months, then keep chasing until they do!  If we haven’t had a response after 3 chased, we have a 3rd party data company who will phone them until we are able to verify their details.  That way, we know that micebook is always 100% up to date – in the way an internal database never can be.

Problems Registering?

Where is my email confirmation?
Check junk mail

How do I choose “City”?
Make sure you hover the mouse over the city name, when it becomes underlined you can select the city.

Do I have to include my address and phone number?

It won’t accept my phone number?
Phone numbers must have at least 3 groups of numbers. 1 for the country code (max 3 numbers and using a “+” sign). 1 for local code (max 3 numbers) then there is no fixed format for the remaining numbers.

How do I view and edit my profile?
Click “Account”

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